Source: Council of the European Union (video statements)
The EU has built one of the strongest consumer protection frameworks in the world, covering everything from the moment you buy a product to what happens when a company ignores your complaint. In this video, we break down six key EU consumer rights: EU shopping rights, EU air passenger rights, EU roaming rules, EU financial consumer protections, the crackdown on greenwashing and misleading eco labels, and the Alternative Dispute Resolution (ADR).
Check where you can use ADR bodies in your country: List of Alternative Dispute Resolution (ADR) bodies – Consumer Redress in the EU
https://consumer-redress.ec.europa.eu/list-alternative-dispute-resolution-adr-bodies_en
Read about your rights here: Consumer protection – Consilium
https://www.consilium.europa.eu/en/topics/consumer-protection/
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Chapters:
00:00 Intro
00:55 Shopping rights
02:09 Passenger rights
04:06 Roaming
05:22 Finance
06:30 Product sustainability
07:26 Disputes
08:10 Outro
We are the YouTube channel of the European Council and the Council of the EU
The European Council is the highest political body of the European Union, bringing together the heads of state or government of all EU member states, along with its President and the President of the European Commission. It sets the EU’s political agenda, addressing major challenges and defining strategic priorities, such as those outlined in the Strategic Agenda 2024–2029, which focuses on a free and democratic Europe, a strong and secure Europe, and a prosperous and competitive Europe. The European Council also plays a crucial role in crisis management, from responding to Russia’s war in Ukraine to tackling the COVID-19 pandemic. Decisions are typically made by consensus, and its meetings, often called ‘European summits’, take place at least four times a year in Brussels, Belgium.
The Council of the European Union (often referred to as the Council) is where the daily legislative and policy work of the EU happens. Comprising ministers from each EU member state, it negotiates and adopts laws, usually in partnership with the European Parliament, across 10 policy areas, from foreign affairs to energy. Meetings are held regularly in Brussels and Luxembourg. Unlike the European Council, the Council operates under a rotating six-month presidency, held by each member state in turn, ensuring that every EU country, regardless of size, has an equal voice in shaping European policies.
Find out more here: Consilium
https://www.consilium.europa.eu/