In this week’s Market Research Update, we present the latest data on Federal Vote, Consumer Confidence and Inflation Expectations.
View the full Press Releases on our website at https://www.roymorgan.com/
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Join Roy Morgan CEO, Michele Levine, and Head of Retail Research and Social & Consumer Trends, Catherine Jolley, for a special webinar presentation of Future of Retail FY27, following our recent live in-person briefing in Melbourne.
In this session, Catherine explores how Australian retail is evolving as demand is shifting by customer, category, channel and geography, including:
• Why demand is now asymmetric.
• How the middle has lost its ground.
• How retail marketplaces have reset the benchmarks.
• Why growth is real — it’s just not evenly distributed.
• What FY27 demands.
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• Which brands are now Australia’s most Trusted and Distrusted?
• How are Bunnings, Commonwealth Bank, Woolworths, Coles, Facebook/Meta, Optus & Google performing?
• Which retailers are becoming more distrusted, while other retailers improve?
• Which brand’s distrust has pushed it into the top 20 most distrusted for the first time?
• Why reputation & NPS are no longer enough — and why they fail to predict risk.
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Lenette Gear, General Manager, Customer at Australian Unity, accepts the Private Health Insurer of the Year (Retail) 2025 Roy Morgan Customer Satisfaction Award.
The Roy Morgan Customer Satisfaction Awards highlight the winners, but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, trust and distrust, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set, and Roy Morgan can also provide the key drivers of these metrics to identify the specific levers for improvement.
The data that determines who wins comes from Roy Morgan’s massive Single Source survey compiled from in-depth interviews with over 60,000 consumers from all around Australia.
For full results, please visit: https://www.roymorgan.com/findings/10212-roy-morgan-customer-satisfaction-annual-awards-2025
In this week’s Market Research Update, we present the latest data on Federal Vote, Consumer Confidence and Inflation Expectations.
View the full Press Releases on our website at https://www.roymorgan.com/
Follow Roy Morgan on Social Media:
X: https://twitter.com/RoyMorganAus
Linkedin: https://www.linkedin.com/company/roym…
Facebook: https://www.facebook.com/RoyMorganAus/
Join Roy Morgan CEO, Michele Levine for a special webinar presentation of Risk Intelligence: Shaping Your Future End of Financial Year Business Address Webinar.
As we approach FY27, Australian business leaders are facing a new risk environment: faster, less predictable, and much harder to read through conventional metrics.
Drawing on Roy Morgan’s latest data, this webinar will explore:
• Why traditional performance metrics can miss accelerating risk
• What negative measures reveal about consumers, customers and markets
• How distrust, dissatisfaction and financial strain are shaping the outlook for FY27
• What CEOs need to see differently in the year ahead
• Whether AI can revive Australia’s faltering productivity
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In this week’s Market Research Update, we present the latest data on Federal Vote, Consumer Confidence and Young Australians Survey.
View the full Press Releases on our website at https://www.roymorgan.com/
Follow Roy Morgan on Social Media:
X: https://twitter.com/RoyMorganAus
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In this week’s Market Research Update, we present the latest data on Federal Vote, Consumer Confidence and Unemployment.
View the full Press Releases on our website at https://www.roymorgan.com/
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In this week’s Market Research Update, we present the latest data on Federal Vote, Consumer Confidence and Inflation Expectations.
View the full Press Releases on our website at https://www.roymorgan.com/
Follow Roy Morgan on Social Media:
X: https://twitter.com/RoyMorganAus
Linkedin: https://www.linkedin.com/company/roym…
Facebook: https://www.facebook.com/RoyMorganAus/
In this week’s Market Research Update, we present the latest data on Federal Vote, Consumer Confidence and Business Confidence.
View the full Press Releases on our website at https://www.roymorgan.com/
Follow Roy Morgan on Social Media:
X: https://twitter.com/RoyMorganAus
Linkedin: https://www.linkedin.com/company/roym…
Facebook: https://www.facebook.com/RoyMorganAus/